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Customer Experience

Customers are at the heart of any business. Positive customer engagement can increase your business’ appeal and boost long-term customer satisfaction. Explore advice on how to take customer feedback and turn it in to constructive change to improve your business.

Customer Experience
Customer Experience

Shipping and delivery fundamentals: How to create and communicate a returns policy

2022 research by ShipStation and Inside Retail found that 57% of shoppers pay close attention to an online retailer’s returns policy before purchasing from them for the first time. If you’re running an online business, it’s important to put thought into your refunds and returns policy. In this four-part series, we’re looking at the ways you can mee...

Customer Experience
Customer Experience
The new .au direct domain is here: Why you need to register yours now

auDA, the administrator of Australia’s .au top level domain, recently announced that Australian internet users can now register for .au direct domain names. This presents an op...

Customer Experience
Customer Experience
Five unexpected ways to build customer loyalty

As consumer expectations of businesses grow, creating loyal customers is more important than ever. Here, we look at five unexpected ways you can impress your customers that go ...